Privacy Policy for TourBot

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address - Used for authentication, account recovery, and important service notifications
• Name - Used to personalize your experience (optional)
• Password - Securely hashed and stored for account security

Location Information

We collect location data only when you use location-based features and only with your explicit permission:

• Real-time GPS location while using guided tours
• Location data to find nearby points of interest and attractions
• Map positioning and navigation assistance

Important: Location data is collected only while the App is actively in use (foreground). We do not track your location in the background. Location data is not sold or shared with third parties for advertising.

Tour and Usage Data

We collect information about how you interact with the App:

• Tours you create, customize, and complete
• Tour ratings and reviews
• Points of interest you visit
• App navigation and feature usage
• User preferences and settings

Technical and Diagnostic Data

We automatically collect limited technical information:

• Device type and operating system version
• App version and performance metrics
• Crash reports and error logs
• General usage analytics

This data helps us improve app stability, fix bugs, and enhance user experience.

2. AI-Powered Features

TourBot includes an AI-powered chat assistant using Anthropic's Claude model to provide intelligent tour guidance:

• Your chat messages are sent to Anthropic's API to generate contextual responses about tours and locations
• Chat conversations are used solely to provide AI functionality and may be used to improve response quality
• We do not use chat data for advertising or marketing purposes
• Data processing by Anthropic is governed by their privacy policy and data handling practices

3. In-App Purchases and Subscriptions

TourBot offers premium features through in-app purchases and subscriptions:

• Payment processing is handled directly by Apple (App Store) or Google (Play Store)
• We do not have access to your full payment card details
• RevenueCat manages subscription status and entitlements on our behalf
• We receive only anonymized purchase confirmation and subscription status information

4. Third-Party Services

We use trusted third-party services to operate the App. Each service has its own privacy policy:

• Expo - App development platform and runtime services
• Apple Maps - Mapping, navigation, and location display
• Google Places API - Location search and points of interest data
• Better Auth - Secure authentication and user account management
• Anthropic (Claude API) - AI-powered chat responses and tour guidance
• RevenueCat - Subscription and in-app purchase management
• Sentry (if applicable) - Error tracking and performance monitoring

5. How We Use Your Information

We use the information we collect to:

• Provide and maintain the App's core functionality
• Authenticate users and manage accounts securely
• Deliver location-based tour recommendations and navigation
• Enable AI-powered tour guide features
• Process and manage subscriptions and purchases
• Monitor app performance, identify bugs, and fix technical issues
• Improve user experience and develop new features
• Send important service updates and notifications (with your consent)
• Respond to customer support requests

6. Data Sharing and Disclosure

We do not sell your personal data.

We may share information only in the following circumstances:

• Service Providers: With third-party vendors that help us operate the App (as listed in Section 4)
• Legal Requirements: When required by law, court order, or legal process
• Safety and Security: To protect the rights, property, or safety of TourBot, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)

7. Data Retention

We retain your personal data only as long as necessary to:

• Provide the App's services and features
• Comply with legal obligations
• Resolve disputes and enforce our agreements

You may request deletion of your account and associated data at any time through the App settings or by contacting us. Some information may be retained in backup systems for a limited time.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Location Permissions: Control location access through your device settings
• Notifications: Opt out of promotional communications
• Data Portability: Receive your data in a portable format (where applicable)

To exercise these rights, contact us at support@tourbot.app

9. Children's Privacy

TourBot is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you through the App or via email for material changes
• Post the updated policy on our website

Your continued use of the App after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@tourbot.app
• Website: https://tourbot-guide.com